In business, we’re conditioned to believe that the greatest moments are meticulously planned, perfectly executed strategies that unfold precisely as intended. In my experience, however, the defining moments, the ones that truly shift the trajectory of industries, often arrive unexpectedly…

What I quickly realized is that production is the kitchen of this operation. Our installers and designers might be the chefs and the servers, but if your production place is out of order, if tools aren’t labeled, if prints aren’t cut straight, if the rolls aren’t organized, you’re sending chaos to the front line.